Privacy Policy

WiserChat (“WiserChat”, “we”, “us”) is an AI assistant that helps people explore Egypt’s property market through a chat interface. This Privacy Policy explains what personal data we collect, why we collect it, how we use and share it, and the rights you have over it.

WiserChat is the data controller responsible for your personal data. You can reach us about anything in this policy at contact@wiserchat.ai.

1. Information we collect

We collect the following categories of personal data:

• Account identifiers. Depending on how you sign in, this is your email address, your phone number, and/or the basic profile information your Google account shares when you choose “Continue with Google” (your name, email address, and profile picture). We only request your name, email address, and basic profile — never your Google contacts, files, or other Google data.
• Authentication signals. One-time codes sent to your email or phone for sign-in, and the session tokens that keep you signed in.
• Conversation content. The messages you send to WiserChat and the responses generated for you, so the assistant can answer follow-up questions and improve over time.
• Starting a message. When you begin a message and how: typing, a suggestion, your voice, or a tap that sends a question. We do not keep its words as a separate draft. Text you enter may appear in session recordings.
• Voice recordings. If you use voice input, the audio you record, so we can turn your speech into text and check quality.
• Event registration details. If you RSVP to a WiserChat event, we collect your name, developer or company, and phone number so we can manage attendance and contact you about that event.
• Usage and device data. Standard technical information such as IP address, browser and device type, pages viewed, and interaction events, collected for security, abuse prevention, and product analytics.

We do not ask for your name during sign-up, and WiserChat is not intended for sensitive personal data. Please do not share national ID numbers, payment card details, health information, or similar sensitive data in your conversations.

2. Analytics and tracking

From the moment you arrive on WiserChat, and for every visitor whether or not you are signed in, we automatically collect analytics and behavioral data to understand how people find and use the product:

• Usage and behavioral events. The pages you view, the actions you take, the suggestions you tap, how long you spend, how far you get, and how you move through WiserChat.
• Visit identifiers. We set a cookie when you arrive so we can recognize the same visit and the same browser across pages and return visits. It is not linked to an account when it is first set. If you later sign up or sign in on that browser, we connect it to your account, including the activity we recorded before you signed up. Signing out removes it. When you arrive from one of our ads, a second cookie remembers which first screen that link showed you for 30 minutes, so a reload or a language switch keeps it. It holds no identifier.
• IP address and approximate location. Your IP address and the approximate, city-level location we derive from it. We do not identify your precise location.
• Device and browser information. Your device type, operating system, browser, screen size, language, and similar technical details.
• How you found us. The website that referred you and the campaign, source, and advertising parameters in the link you arrived through. We record this with each visit, so we can connect your later activity to how you first reached WiserChat.

We use PostHog for product analytics and session recordings, including pages viewed, clicks, and interactions. Recordings may include visible conversation content and text entered into forms. We retain analytics data only as long as needed to operate, secure, measure, and improve WiserChat and our advertising.

WiserChat does not display a separate cookie or consent banner. This Privacy Policy is where we disclose the analytics and tracking described above.

3. How we use your data

• To create and secure your account and keep you signed in.
• To provide the WiserChat service — understanding your questions and generating relevant property guidance.
• To send you the one-time codes you request for signing in.
• To confirm your place at a WiserChat event, manage attendance, and contact you with information about that event.
• To protect WiserChat and our users against fraud, abuse, and security threats.
• To analyse and improve the quality, safety, and usefulness of the product.
• To measure how well our advertising works and to improve how it is delivered.
• To comply with legal obligations and enforce our Terms of Service.

4. Legal bases

We process your data where it is necessary to perform the service you asked for, where we have a legitimate interest in operating and securing WiserChat, where you have given consent, and where we are required to by law. You can withdraw consent at any time by deleting your account.

5. Service providers we share data with

We do not sell your personal data. We share it only with the infrastructure and service providers that make WiserChat work, under contractual confidentiality and data-protection terms:

• Google — only when you choose to sign in with Google, to authenticate you and return your basic profile.
• Supabase — manages authentication sessions and stores account records.
• Amazon Web Services — sends sign-in emails and hosts backend infrastructure.
• Meta Platforms — delivers one-time sign-in codes over WhatsApp when you choose the phone option, and receives advertising measurement data as described in “Advertising measurement” below.
• ElevenLabs — converts your voice input into text when you use voice.
• Cloudflare — hosts and protects the WiserChat web application.
• AI providers: the AI models that generate responses. Conversation content sent to AI providers is used only to produce your answers.

6. Advertising measurement

We advertise WiserChat on Meta platforms. To understand which ads bring people here and to improve how those ads are delivered, we send Meta a record when certain things happen: when someone sends a first message, when someone signs up, and when someone becomes a lead.

Each record includes the time and the page it happened on, your IP address and browser details, and the Meta click identifier from the link you arrived through, where there is one. If you have signed up, we also include your email address, phone number, and account identifier in a scrambled form, so Meta can match the record to an account. We do not send these in readable form, and we do not send the content of your conversations.

Because a record is matched at the time it is sent, activity from before you signed up can be connected to your account once you have one.

Meta processes this information outside Egypt and may keep it for up to two years under its own terms.

7. International transfers

Some of our providers process data outside Egypt. Where data is transferred internationally, we rely on providers that offer appropriate safeguards and contractual protections for that data.

8. Data retention and deletion

We keep your personal data only as long as your account is active or as needed to provide the service and meet legal obligations. Event registration details are kept only as long as needed to organize the event, follow up with attendees, and meet applicable record-keeping requirements. Analytics records and voice recordings are kept alongside your conversation history for as long as we operate the service.

When you delete your account, your WiserChat account is closed and you are signed out everywhere. You can recover the account yourself for 30 days by signing back in and explicitly choosing recovery. After 30 days, recovery requires support review. We retain, delete, or anonymise underlying records only as needed to provide security, auditability, and legal compliance.

9. Your rights

Consistent with Egypt’s Personal Data Protection Law and applicable data-protection rules, you have the right to access the personal data we hold about you, to have inaccurate data corrected, to request deletion of your data, to object to or restrict certain processing, and to obtain a copy of your data. To exercise any of these rights, contact us at contact@wiserchat.ai. You also have the right to lodge a complaint with the competent data-protection authority.

10. Security

We use industry-standard measures to protect your data, including encrypted transport, scoped access controls, and short-lived session tokens. No system is perfectly secure, but we work continuously to protect your information and respond to incidents.

11. Children

WiserChat is not directed to children under 18, and we do not knowingly collect their personal data. If you believe a child has provided us with personal data, contact us and we will delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, notify you in the product. Continuing to use WiserChat after a change means you accept the updated policy.

13. Contact us

Questions about this policy or your personal data? Email us at contact@wiserchat.ai.